FAQs Support

SkyTeam does not offer a centralized account, app, or login for managing flights or frequent flyer activities. Each SkyTeam member airline has its own website, app, and loyalty program with separate login credentials.

If you're trying to access your frequent flyer account, please visit the website or app of the specific airline you’re enrolled with. SkyTeam.com is designed to provide alliance-wide information but does not support account logins. 

Special assistance must be requested directly with the airline operating your flight, ideally at the time of booking or as early as possible before departure. 

How to request: 

• During booking: Most airline websites offer an option to request assistance. 

• After booking: Contact the operating airline’s customer service or special assistance department using your booking reference. 

• Through your travel agent: If booked via a third party, they may help submit the request. 

Each airline has its own procedures and deadlines (often 48–72 hours before departure). 

Documentation may be required for medical equipment or battery-powered mobility devices. 

If your itinerary includes multiple SkyTeam airlines, make sure each operating carrier is informed of your needs. Coordination is essential to ensure smooth service across all segments. 

For any issues related to flight delays, cancellations, refunds, or compensation, you’ll need to contact the airline that operated your flight — even if your ticket was booked through a different SkyTeam member or travel agency. 

SkyTeam does not manage bookings, refunds, or claims. If you're unsure which airline operated your flight, this is usually shown on your e-ticket or boarding pass under “operated by.” 

If needed, you can visit the operating airline’s website for contact information and instructions on how to submit your request. 

When a flight is sold by one airline (marketing carrier) but operated by another (operating carrier), this is known as a codeshare. In these cases: 

The operating airline is responsible for all day-of-travel services, including check-in, baggage handling, onboard experience, delays, disruptions, and assistance at the airport. 

The marketing airline (the one you bought the ticket from) may assist with ticket changes, refunds, or rebooking prior to departure, depending on their fare rules. 

For service issues such as delays, cancellations, baggage problems, or onboard experience, you should contact the operating airline. Always keep your booking confirmation and boarding pass for reference.